Terms and Conditions

Term and Conditions

Miah bella cakes April 1, 2018

Miah Bella Cakes - Terms and Conditions

All cake and cupcake & cookies are subject to the following terms and conditions.

Ordering:

- I ask for at least 2 weeks’ notice for celebration cakes and at least 2 months’ notice for wedding cakes. 

- Orders are taken on a first come first served basis so I advise to book in as early as possible, at least 3 months is advisable but not always necessary. 

- To secure the date required a small deposit would be due; this amount will be deducted from the total of the order.

- When ordering cake toppers to be collected or posted then I require at least 2 weeks’ notice as I need to allow for drying time.

Deposits:

- For celebration cakes a 30% deposit is due at the time of booking to secure your date.

- Please note that this deposit is non-refundable. The remaining balance is to be paid upon collection in cash or via PayPal, Venmo, or Cash App. 1 week before due date.

- For wedding cakes, a deposit of 25% is due at the time of booking to secure your date. Please note that this deposit is non-refundable. The remaining balance is to be paid at least 1 weeks before the wedding date.

- All deposits can be paid via cash, PayPal, Venmo, or Cash App.

- All deposits are non-negotiable and non-returnable as deposits are used to purchase the basic ingredients for the cake.

- Please note that your booking is not confirmed until the deposit has been paid.

Cancelling your order / Right of Withdrawal:

- Celebrations cakes. In the event of a cancellation, deposits are non-refundable. Any balance paid after the deposit will be refunded if cancelled one (1) week before due date.

- Wedding cakes. If you wish to cancel your wedding cake order then please note that deposits are non-refundable. If your order is cancelled 4 weeks or less before the cake is due for then there will be no refund. If the wedding cake is cancelled with more than 4 weeks to go then a refund can be issued for up to 50% (if payment has been made towards the remaining balance or if the balance has been paid for in full).

I have a right to withdraw any orders placed due to contributing factors for example, non-payment, non-cooperation, changes to order etc. Cancellation by me for a reason beyond my control and not in reference to the customer will result in the customer’s choice of the order being transferred to an alternative day or full refund.

Changes to your order or design:

Celebration cakes. If you require any changes made to the original quoted design then this must be agreed at least 14 days before the order is due. If you would like to add any extras to your original order then please note that it may be subject to a price change for any extra work or supplies required.

Wedding cakes. If you would like to make any changes to your wedding cake order then I require at least 8 weeks’ notice. If you would like to add any extras to your original order then please note that it may be subject to a price change for any extra work or supplies required.

Any photographs that have been passed to me are used as inspiration only and I cannot and do not guarantee exact replicas of any cake, be it someone else’s or my own past design. Also, I do not guarantee on color matching but I will endeavor to do my best to match your color scheme.

Cakes that are decorated with non-edible materials:

At present, there have been many requests for use of items such as brooches, jewelry, feathers and glitter to decorate your cake(s). These are not edible unless stated otherwise and must be removed from your cake(s) before serving. These items can be used at the customer’s request but Miah Bella Cakes accepts no responsibility for any physical harm that may arise from the use of these.

Delivery and Collection:

- Unfortunately, I do not offer free delivery for celebration cakes, if you would like your celebration cake to be delivered then please contact me for a quote (price depending on location).

- Delivery and set up is included for all wedding cake orders (location depending).

Delivery. If for any reason that there is no one at the delivery location to sign for the cake and I am unable to get hold of the customer, then the order will be brought back to my shop and collection will have to be made by the customer within 24 hours. If no collection is made after the 24 hours then your full payment will be retained and the order will be discarded.

Cake portion and cutting guides:

I will provide a cutting and serving guide at request .

Photographs: I reserve the right to photograph your order before collection / delivery for my own reference, advertising, cake industry publications, studio display, website and internet promotion, photographic contests and public display.

Transporting your cake:

- When collecting your order please ensure that you transport cake in either trunk or back of your SUV. (On flat surface)

- Please be aware that placing your cake on a seat, lap or an uneven surface even for a small journey may affect the stability and internal structure, which could result in irreparable damage.

- On hot days, it is recommended to travel with the air conditioning on or keeping the windows open to keep the environment relatively cool so the cake does not get too warm.

- It is recommended that the cake is taken directly to the venue from when you collect it as any lengthy time in a vehicle may cause damage to the cake.

- If you take it home before taking it the venue then please ensure it is kept in a cool dark place away from direct sunlight. If put in fridge please expect condensation on your cake, this will dissipate after cake comes back to room temp. 

- Always keep your cake stored in the box provided.

- When setting up your cake at the venue please make sure it is not placed in direct sunlight and is consumed within the time suggest (below).

- Once the cake has left the premises, I am no longer liable for any damage that may be incurred by the customer. If any repairs are required at any point after the cake has left the premises (only if a repair is possible and there is availability for me to fix it) it will be at the cost suggested by myself. This will need to be paid before any repairs can commence. I cannot promise to fix any damage to the cake but I will try my best to help you, should any accidents happen.

If you follow these guidelines above, you should have no problems delivering your cake in perfect condition to your venue.

Storage:  Cakes will have a 4-day shelf life from the date of your collection, cupcakes have a shelf life of up to a max of 3 days. Cakes should be left in the box provided at room temperature, on a flat surface in a cool room. PLEASE NOTE – 

Complaints: Complaints are rare, so when they do occur I take them very seriously. Corrections to inscriptions and minor changes when things are wrong can usually be carried out on the same day. You must notify me of the problem within 1 hour of collecting your cake / delivery to your venue (24 hours for wedding orders). Some complaints may need further investigation and an immediate refund may not always be possible, so your patience is appreciated. If the complaint is about the cake itself  then the cake, or part of cakes, must be returned to me within 24 hours so that I can check and confirm the complaint. Photographs of cake(s) will not be accepted. If the cake has been eaten then I will not be able to confirm your complaint, so please contact me as soon as possible.